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Contact Number
773-829-7198
Frequently asked questions
Is your system safe and HIPAA compliant?
Yes. The entire office exceeds HIPAA standards and the clients we do business with are compliant as well.
Does it matter if our practice is not in Florida?
No, we does provide the same level of service throughout nationwide
What kind of specialties do you handle?
We are capable of handling any medical specialty.
Are there any set up or startup fees involved?
No
What are the requirements to use yours billing services?
Internet Connection and high speed Duplex Scanner to scan super bills, EOBs and other required documents.
How long does it take to set-up the process?
For most physicians we can up and running the process in 3 - 5 working days. However we can give the more accurate estimate after reviewing physicians practice and system.
Are there any other costs or charges involved in the process?
No, unlike other billing companies, we do not charge any hidden or additional fee except the agreed percentage on collectables or per claim charges.
What are your service charges or fees?
Percentage Package: 3.5 - 4.5% on total accounts receivables Per Claim Package: $2.99 per claim (Specialties and surgeons are excluded)
How do we get the information to your company?
You scan the information into your computer system and we will work from here.
Do we need to sign the long-term contract?
No. Our initial contract will be written for 3 months and extended automatically for every 3 months intervals. You can cancel the contract by giving 30 days advance written notice.
How long have you been in business?
We are in IT business since 1999 and healthcare business since 2004(2006)
How would I send my billing information to you?
Scan your billing information using high-speed duplex scanner, which scans into your computer system then we will start working from there.
What if there is any information missing from the scanning?
Our staff will E-mail or call your office to get the missing information.
Are our claims submitted electronically?
Yes, Claims are submitted electronically to all insurance companies that accept electronic claims.
How do I receive the payments from insurance companies?
All electronic payments are deposited in doctors provides bank account; all checks and EOBs (Explanation of Benefits) will be sent to your office directly.
Do you follow up on denials or unpaid claims?
Yes, all denials are worked until they resolved unless they have a valid reason like deductible, no coverage, capitation, duplicate etc. we reprocess denials with additional information required. We follow up all claims remains unpaid.Yes. The entire office exceeds HIPAA standards and the clients we do business with are compliant as well.
Why should I use your Billing Services?
Most industry experienced and knowledge staff. Cheaper billing services charges on the collected amount. Error Free claims submissions for quicker returns. Increase in the collectables by 10-25%. Quick turnaround times on all of services. Reduce data entry problems and accurate claims tracking.
Why should I give my billing service to you when we can do it cheaper in-house?
In many cases, physicians compare the expenses for the billing service but not the error free billing and the quick returns. We will also increase the collections by 10-25% with compared to in-house billing collections.
Where can patients call for billing questions/inquiries?
Patients can call our specially trained service representatives at the number provided for any patient-billing questions.
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